MultiForge Lab Return & Exchange Policy
Effective Date: January 1, 2026
At MultiForge Lab, every product is inspected and carefully packaged before shipment. Our products are individually 3D printed and may be hand-finished or hand-painted, so minor variations are a normal part of the manufacturing process.
Order Cancellations
Customers may cancel an order at any time before a shipping label has been created and paid for.
To request a cancellation, contact Jason@multiforgelab.com as soon as possible and include your order number.
Once a shipping label has been created and paid for, the order has entered the shipping process and cancellations are no longer accepted under MultiForge Lab’s standard cancellation policy.
Orders that have entered the shipping process are subject to the Return & Exchange Policy after delivery.
Returns & Exchanges
MultiForge Lab does not accept returns for change of mind, buyer’s remorse, or customer preference.
Exchanges or replacements are available only when:
- An item arrives damaged during shipping.
- An item has a confirmed manufacturing defect that was present when received.
- The wrong item was sent by MultiForge Lab.
All claims must be reported within 3 calendar days of delivery.
Damaged or Defective Items
If an item arrives damaged or has a manufacturing defect, contact MultiForge Lab as soon as possible at:
For damaged items, please provide:
- Your order number
- Photos of the damaged item
- Photos showing the original shipping box and packing materials
- Information indicating whether the item was broken when the package was opened or broke after being removed from the packaging
- A description of how the damage occurred, if it broke after being removed from the packaging
Please do not discard the original packaging or attempt to repair the item before contacting us.
MultiForge Lab will review the information provided and determine whether the issue qualifies for replacement.
Incorrect Item Received
If MultiForge Lab sends the wrong item, contact us within 3 calendar days of delivery.
Once the error is confirmed, we will replace the item with the correct product from your original order at no additional cost.
Replacement Policy
Approved claims are resolved through replacement of the original item.
Replacement items will be the same product and version originally ordered. Exchanges for different products, designs, or higher-priced items are not available.
MultiForge Lab does not offer refunds for damaged, defective, or incorrectly shipped items when a replacement is available.
If the original item is no longer available and a replacement cannot be provided, a refund may be issued at the discretion of MultiForge Lab.
Return Shipping
When MultiForge Lab requires an item to be returned for an approved claim, we will provide a prepaid return shipping label.
Whenever possible, use the original shipping box and packing materials. Carefully package the item to prevent additional damage during return shipping and include all parts and components originally received.
Customers are responsible for properly packaging the item for return. MultiForge Lab is not responsible for additional damage caused by inadequate packaging during return shipment.
Do not send an item back without receiving return instructions from MultiForge Lab first.
Damage After Delivery
Damage that occurs after delivery and after the item has been safely removed from its packaging is not covered by this policy.
This includes damage caused by dropping, throwing, impact, excessive force, improper handling or storage, modification, attempted repairs, or use outside the item’s intended purpose.
Damage reported more than 3 calendar days after delivery may not qualify for replacement because the item has been in the customer’s possession and MultiForge Lab can no longer reasonably determine whether the damage occurred during shipping or after delivery.
3D Printing & Hand-Finished Product Characteristics
MultiForge Lab products are individually 3D printed and may be hand-finished or hand-painted. Minor variations between individual pieces are normal and are part of the character of the product.
The following are generally not considered defects:
- Minor layer lines or print texture
- Small variations in surface finish
- Minor variations in color or paint application
- Slight differences between individual prints
- Small cosmetic imperfections that do not affect the item’s function or structural integrity
A significant printing, assembly, finishing, or structural problem that was present when the item was received may qualify as a manufacturing defect.
Items Not Eligible for Replacement
Items are not eligible for replacement when the damage or condition is caused by the customer, including:
- Dropping, throwing, impact, or excessive force
- Improper handling, storage, or use
- Modification or alteration of the product
- Attempted repairs without first contacting MultiForge Lab
- Normal wear and tear
- Damage reported outside the 3 calendar day reporting period
- Additional damage caused by improper return packaging
MultiForge Lab may request photographs or other information reasonably necessary to evaluate a claim.
How to Request an Exchange or Replacement
All return and exchange requests must be submitted by email.
Please include your name, order number, a description of the issue, and any photographs or other information requested under this policy.
MultiForge Lab will review the request and provide instructions if the claim qualifies for an exchange or replacement.
Applicable Law
This policy is intended to clearly explain the standard return and exchange practices of MultiForge Lab. Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable federal or state law.