Answers to the most common questions about ordering, materials, and how MultiForge Lab products are made. Can’t find what you need? Email Jason@MultiForgeLab.com.
Orders & Support
How can I contact MultiForge Lab?
The best way to contact MultiForge Lab is by email: Jason@MultiForgeLab.com. Most inquiries receive a response within 1–2 business days. Please include as much information as possible so we can assist you quickly.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. If you do not receive a tracking email or have questions about your shipment, contact Jason@MultiForgeLab.com and include your order number.
What are your operating hours?
MultiForge Lab generally operates Monday through Saturday, 9:00 AM to 5:00 PM. Orders and emails received outside these hours are handled the next business day.
Do you offer international shipping?
Not currently. Shipping is limited to destinations within the United States.
What is your return policy?
Because our products are custom and made-to-order, all sales are final. Returns or refunds are only accepted for a confirmed manufacturing defect or an incorrect item received. If you believe your order has a defect, email Jason@MultiForgeLab.com with photos of the issue. Visible layer lines, minor surface imperfections, and slight color variation are normal characteristics of 3D printing and are not considered defects.
Products & Materials
What are Dash & Cruise Ducks?
Dash & Cruise Ducks are collectible dashboard companions designed to be displayed in a vehicle, or hidden and gifted as part of the popular cruise duck tradition. Many MultiForge Lab designs serve both roles.
What is the difference between a Dash Duck and a Cruise Duck?
A Dash Duck is designed to be displayed as a collectible dashboard companion. A Cruise Duck is intended to be hidden, gifted, or exchanged on a cruise. Most MultiForge Lab designs work as both, which is why we call them Dash & Cruise Ducks.
What material are your products made from?
Most MultiForge Lab products are 3D printed in durable PETG plastic, chosen for its heat resistance, UV resistance, and long-term durability — well suited for dashboard displays and vehicle interiors. Items intended primarily for indoor use may be printed in PLA when appropriate. The material used is always listed in the product description.
Why does MultiForge Lab use PETG instead of PLA?
PETG offers better heat resistance, UV resistance, and durability than PLA, making it a better choice for dashboard companions, vehicle displays, and items exposed to direct sunlight. Material selection is based on each product’s intended use.
Will a Dash Duck melt on a vehicle dashboard?
PETG performs significantly better in high heat than PLA and was chosen for vehicle-friendly durability. That said, temperatures vary by climate, vehicle, and sun exposure, so no material can be guaranteed against extreme conditions.
Are MultiForge Lab 3D printed products food safe?
No. Our products are not intended for food or beverage use. The layer lines and small gaps created by the 3D printing process make items difficult to properly clean and sanitize, so they should not be used for storing, serving, or consuming food or drink.
How strong are MultiForge Lab 3D printed parts?
Strength depends on material, wall thickness, infill, geometry, and intended use. We optimize these settings to help each product perform as intended, but our items are primarily designed for decorative, collectible, and display use unless the product description states otherwise.
Can you print an item in different colors than what is shown?
Only if the product listing specifically advertises color customization. Otherwise, items are available only in the colors shown in the listing photos.
Why does my item have visible layer lines?
Each piece is individually 3D printed, so slight layer lines, minor surface imperfections, and small color variations are a normal part of the process, not a defect.
Will my item look exactly like the photos?
Very close, but small variations are normal for individually 3D printed items. Lighting, screen settings, and batch-to-batch differences can also cause slight visual differences from the listing photos.
How are MultiForge Lab products made?
Every product starts as an original digital design built with 3D CAD modeling and digital sculpting. Each design is evaluated for appearance, durability, and printability, then produced in-house with material, wall thickness, and print settings optimized for its intended use. Once printed, each item is inspected, assembled if needed, photographed, and prepared for shipment from our workshop in Springfield, Missouri.
Are MultiForge Lab products made in the USA?
Yes. Every product is designed, 3D printed, assembled, inspected, packaged, and shipped from our workshop in Springfield, Missouri.
Is this a toy?
No. MultiForge Lab products are intended for decorative and collectible use only and are not designed or tested as toys.
About MultiForge Lab
What is MultiForge Lab?
MultiForge Lab is a small-batch workshop that designs and 3D prints original collectibles, including Dash & Cruise Ducks and Costume Jewelry & Key Chains, with new product lines added over time.
Where is MultiForge Lab located?
MultiForge Lab operates out of Springfield, Missouri, where every product is designed, manufactured, assembled, and shipped to customers throughout the United States.
Does MultiForge Lab use AI?
Yes, in specific ways. We use AI tools to help with brainstorming, workflow efficiency, SEO research, and website content. Every product is still designed, 3D printed, assembled, photographed, and inspected by a human. MultiForge Lab is built on real-world design and manufacturing experience, including formal Autodesk and SolidWorks training and nationally recognized SolidWorks certifications. AI helps us work more efficiently so we can spend more time designing, testing, and refining what we make.
Intellectual Property
Can I copy, reproduce, or redistribute MultiForge Lab designs?
No. Unless specifically authorized in writing, MultiForge Lab designs may not be reproduced, redistributed, scanned, scraped, reverse engineered, digitally recreated, or sold in any form. Purchasing a product does not transfer ownership of the underlying design or intellectual property.
Do you sell STL files?
Not yet. MultiForge Lab currently sells finished physical products only. An STL file line is planned for the future — join our email list in the footer to hear when it launches.
Can I sell prints made from MultiForge Lab designs?
No, unless specifically authorized in writing. That said, once you purchase a physical MultiForge Lab product, that item is yours — you’re free to display, gift, resell, modify, repaint, or otherwise enjoy the physical item you purchased.